We accept payments by Crypto, Bank transfers in Euros, Dollars and Pounds Sterling and Cash (Euros only) by post. Payment options are outlined during checkout.

Yes! All our roots are 100% organic, wild-harvested, or grown using sustainable farming practices. We're certified by the USDA Organic program and several other organic certification bodies.

For optimal freshness, store roots in a cool, dark place in airtight containers. Most dried roots will maintain potency for 12-18 months when stored properly. Refrigeration can extend shelf life for some products.

Absolutely. We conduct rigorous third-party testing for purity, potency, and contaminants. Certificates of Analysis are available upon request for all our products.

We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days via USPS or FedEx. International shipping times vary by destination (typically 7-14 business days). Expedited options are available at checkout.

Yes, we ship to most countries. However, some restrictions apply to certain root products based on local regulations. Please check our international shipping page for details.

We can modify or cancel orders within 2 hours of placement. After that, orders enter processing and cannot be changed. Contact us immediately at [email protected] with your request.

We offer a 30-day satisfaction guarantee. Unopened products in original packaging can be returned for a full refund. Opened products may be eligible for partial store credit. Contact us within 30 days of delivery to initiate a return.

We take great care in packaging, but if your order arrives damaged, please contact us within 7 days with photos of the damaged items and packaging. We'll replace the product or issue a full refund.

While our roots are natural, some may interact with medications or be unsuitable for pregnant/nursing women or those with certain health conditions. Consult your healthcare provider before use, especially if you have medical conditions or take prescription medications.

Preparation methods vary by product. Most roots can be brewed as teas/decoctions, powdered for capsules, or used in tinctures. Each product page includes detailed preparation instructions. When in doubt, start with small amounts.

We work with certified wildcrafters who follow strict sustainable harvesting guidelines (never taking more than 10% of wild populations, replanting seeds, etc.). For cultivated roots, we partner with organic farms practicing regenerative agriculture.

Many of our products are fair trade certified. We pay premium prices to all our harvesters and small farmers, ensuring fair wages and supporting indigenous communities who have stewarded these plants for generations.

Yes, if the product aligns with our range of offerings, we can source it for you. Please reach out to our customer service team for assistance.